Refund policy

Please read our Terms and Conditions thoroughly before placing an order:

Our Products

We aim to advertise our products to the closest of accuracy to avoid any disappointment from our customers. We do this by describing the items to precision by including measurements, material and manufacturers proposed colour. Please note, we cannot take responsibility for colour perception as colour may slightly differ from actuality due to individual monitor and brightness settings.

Care

Our products are machine washable but still take care (we do not accept responsibility for any damage caused during washing/drying. To rid creases they should be ironed (using a low powered/low heat setting).

Returns

If you are not happy with your item(s) purchased, please contact us at hayandmeofficial@gmail.com within fourteen days of receiving, with your order number as well as the reason for your return. You must contact us first before sending back to the return address. Please note, any other form of contact to request a return will not be accepted, you must email us to the above email address only.

We accept Returns on "Ready To Dispatch" items only which are not on Sale or have been discounted.

When sending the parcel we recommend you use a tracked service with confirmation of delivery as we will not be held responsible for any lost packages when returning your items that we have not received.

 A return will be accepted provided that the item(s) returned are unworn and in perfect and original condition as to when sending to the buyer  in its original packaging. Please note, Haya and me does not reimburse shipping costs.

Failure to send back in original packaging and mishandling of our product could mean deduction in fee of the refund.  

Any defect which includes marks, stains, damage or distinct smells on the items which suggest they have been worn, will mean that a return is not accepted. Once we have received your item(s), please allow up to 14 working days for us to process and issue your refund. After your refund is issued, it may take a further 2-5 working days for your refund to be credited back and to appear in your account.

Exchange

If you'd like to exchange an item simply follow the same process and email us at hayandmeofficial@gmail.com within three days of receiving the item with your order number and item and colour you wish to exchange to. An exchange will be accepted provided that the original item is returned in its perfect and original condition. We accept exchanges only on items that are not on Sale